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DBS Processing During Covid-19 

Due to current measures that have been put in place as a result of the coronavirus outbreak, the government are aware that organisations are having difficulty following the DBS ID checking guidance.

Please Note:

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Currently, when validating ID documents, it is best practice to carry the examination out face-to-face with a live video link as an alternative method. Under the current guidance, the Protection Verifier (ID checker) must be in physical possession of the original documents so they can be checked for indicators of fraud.

As the public is being advised to work from home where possible, this is causing difficulties in receiving the physical documents and is delaying applications, and in some cases, preventing applications from being submitted.

To ensure that the necessary DBS checks can still be carried out, the DBS ID checking guidance will be changed for a temporary period.

The change will enable:

  • ID documents to be viewed over video link
  • Scanned images to be used in advance of the DBS check being submitted 

Please note, the change should only be implemented for urgent cases where it is not possible to follow the normal identity checking guidelines. The applicant must present the original versions of these documents when they first attend their employment or volunteering role.

The change came into effect from 24 March 2020.

Please contact the Safeguarding Officer via email below if require any assistance.

Stay Safe.

Lisa Vickers 

Safeguarding Officer 

DDC’s Response to COVID-19

DDC’s office remains open as we continue to support clients in the health and social care sector. The Customer Service Team are available on phone and email to all clients and applicants.

Please note the DDC Customer Service Team phone support hours will be reduced from Monday 6th April 2020. Lines will be available from 10am to 4pm Monday to Friday. Email support will still be available from 9am to 5pm as normal.

DDC are currently meeting their support targets but will advise if that changes. To help them during this period it would be appreciated if emails can be sent where possible.

Tel 0845 644 3298 Fax 0845 644 3299 Email contact@ddc.uk.net

Safeguarding Contact

If you need to discuss any Safeguarding queries or concerns please do not hesitate to contact: Safeguarding Officer:

Telephone: 0115 911 1460 (not in use during lock down) 

Email; safeguarding@congregational.org.uk